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Welcome to The Sanctuary’s Online Giving Service. Online giving is a safe and easy way to support and facilitate the ministry of our community and congregation. This system enables you in making a one-time contribution or establishing a recurring contribution. 3 Simple Steps
There are several benefits to online giving for both you and our church. View additional information regarding online giving and frequently asked questions. Keeping your information and contribution secure is a top priority. Learn more about how The Sanctuary keeps your information secure. Benefits There are several benefits to online giving: First Fruits - In Proverbs 3:9 we are taught to honor the Lord with the "First Fruits" of our labor. By setting up a recurring contribution, that is scheduled to come out of your account on the day you specify, you can ensure that your First Fruits are given back to God for the continued facilitation of ministry. For deeper understanding of giving, we invite you to download our free reader “Giving at The Sanctuary ~ Offering Our Lives to Reach A Community”, available at www.TheSanctuaryChurch.com/resources. Simplicity & Practicality - You will not need to remember if you gave tithes/offerings this month or mail your offering checks when you are out of town. Security - Online giving is more secure than giving with a check in that an electronic contribution can't be lost or stolen. For additional information on how The Sanctuary keeps your information and contributions secure click here. No Distractions - Instead of needing to worry about writing your contribution check during the services/events, you can be fully engaged in your participation, knowing that you have already given your offering. Info - With your private login, you can conveniently view and print a detailed history of your contributions at any time. Efficiency - Online contributions require less processing from our administrative staff since the information is logged and deposited automatically. Frequently Asked Questions Yes. In many ways giving online is safer than writing a check because an electronic contribution cannot be lost or stolen. The security of the system is continually managed by a trusted organization called Fellowship One. Q: What types of bank accounts can I give from? You can give online from your checking account (e-check or debit check card), MasterCard, Visa, or Discover. Please note: Based on instruction from Scripture, we strongly discourage any giving that results in the incurring of debt (i.e. credit card giving that is not able to be paid off, in full, on a monthly basis). Q: Are there any fees involved with giving online? Not to you. You will not pay any fees with an online contribution. In addition, online giving is a more cost efficient way for the church to process contributions. Q: Can I make a one-time contribution? Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account or charge to your credit card on the date(s) specified by you. Q: If I want to set-up a recurring contribution, what are my options for frequency of my giving? For recurring contributions, you have the option of giving weekly, twice a month, every two weeks or once a month. Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system. Q: Can I review my giving history online? Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will able to contribute immediately. For more information, see our security policy. Q: Will I still receive regular contribution statements from the church? Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes. Q: When will contributions be taken from my account? Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day. Q: Can I designate my contribution to a particular cause? Yes, you can designate your contribution to go toward tithes and other designated offerings. Q: How will I know that I set up my contribution correctly? After submitting your contribution, you will receive an e-mail verifying your contribution. Q: Does it matter which Internet browser I use? No. Any browser will work. During times when these campaigns are occurring, you will be able to give a one-time contribution to support the given focal point. Q: I have additional questions about online giving that have not been addressed. Who can I talk to? For any questions, concerns or comments about the online giving system, please contact us at finance@TheSanctuaryChurch.com. You will receive a response from our staff as soon as possible. Q: What types of bank accounts can I give from? You can give online from your bank account via an ACH transaction. You can also give using MasterCard, Visa, or Discover. You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted through the system due to the sensitivity of securely requesting a Personal Identification Number (PIN). ACH bank drafts can be used instead for true debits. Security At The Sanctuary, we use an online database called Fellowship One. This system allows us to provide access to your contribution records and allows you to make donations online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them. There are two aspects of security related to the system. First, Fellowship One provides data security using the latest security technology. The following statement is from their security documentation: "[the system] utilizes the most current encryption technology to maintain the security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally, the Login module handles passwords using what is known in technical terms as salted hash. In laymen’s terms, this means it would take 50 computers (running constantly) continuously presenting password combinations four years to discover the password." The second aspect of security relates to account creation. When you first create a new account in the system, you will be able to donate immediately, but you will not have access to any previous contribution information. Before that can happen, we must manually link your previous information to the account you created. In order to verify the authenticity of the account request, we will ensure that all of your data matches our current records (e.g., address, phone number, and email address). If there is any question, we will contact you via email before creating the link. Since this is a manual process, we will perform these steps approximately once a week, but if you would like to speed up this process, you can send an email to finance. When you create your account, you will determine your own login id and password. If you forget your login id or password, you can have the system email it to you by entering the email address that you used when you created your account. If you need help or cannot remember the email address you used, you can contact us at finance@TheSanctuaryChurch.com. You can also change your password at any time. Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. The Sanctuary will never call you to ask for your login information. Your information is held securely by the Fellowship One system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at finance@TheSanctuaryChurch.com.
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